Refund and cancellation policy

This policy covers payments made through the Jewish Gymnastics League (“JGL”) portal: gym memberships, meet registrations (including late fees) and spectator tickets. All payments are in US dollars and are processed by Stripe. You get an email receipt for every payment.

• Not paid yet: you can cancel an unpaid registration yourself from your account at any time, and nothing is charged.
• Paid by card: to withdraw a gymnast, ask your coach. When your coach cancels the registration, the registration fee is refunded in full to the card that paid it, automatically.
• Paid another way or complimentary: email us and we'll handle the cancellation and any refund.
• Session or level changes made by your coach or by JGL don't change what you paid.

• An unpaid ticket order can be cancelled from your account at any time.
• Paid tickets are for the event and session shown on the ticket. If you can't attend, email us before the event with your ticket number and we'll review your request.

The gym membership fee covers one JGL season (August 15 to August 14) and is not refundable once paid, unless it was charged in error. Gymnast membership is currently free.

If JGL cancels a meet, every paid registration and spectator ticket for it is refunded in full to the original payment method. If a meet is postponed, we'll email registered families and ticket buyers with the new date and how to get a refund if you can't attend.

If you were charged twice or charged the wrong amount, email us and we'll refund the difference in full. Please contact us before disputing a charge with your bank; it's faster for everyone.

Refunds go back to the card or account that made the payment; we can't send them anywhere else. Stripe sends the refund right away, and it usually appears on your statement within 5 to 10 business days, depending on your bank.

If we change this policy we'll update the date at the top of this page. Questions or refund requests? Email Office@JGLgymnastics.com. See also our privacy policy.